This morning the mailman delivered me a small express post parcel from Danier Leather. When I opened it, there was a gift card inside for $50.00. That is an impressive sum of money, by my standards, to be giving someone as an apology. I was expecting something in the range of a business card holder. Some years ago we were giving a dinner party and one of the bottles of wine we served turned out to have a pickled grasshopper in the bottom of it. We did not discover this, of course, until the bottle was empty. There were the predictable jokes about the great body of the wine, but JG was upset enough to contact the LCBO and the sales rep for the wine company. We got one (1) replacement bottle and one (1) bottle of the same plonk as an apology. Danier Leather is in a whole different league.
I am just about to dig out my box of cards, find a 'Thank You' one and handwrite a letter of thanks to the company. That is, after my eyes stop whirling.
Wait till the Fundraising Committee sees what we've got for the auction! My experience with charity auctions leads me to think that the best thing to do is to buy something with the card and auction it, as people won't bid much beyond the face value of a gift certificate, but they will push up the price up if something looks particularly succulent.
Is this the power of the internet, do you think, or would the incident have played out the same way if I had just snail mailed the letter and not blogged about it? Is the question worth a BlogRhet post for some discussion on this issue? I would love to know if other people have had that kind of response to posting a complaint.